PRIVACY POLICY

Mailmonster (hereinafter: the “Company”) is committed to protecting the confidentiality of customer information and the privacy of users regarding their personally identifiable information. The Company invests significant resources in protecting and securing such information.
This Privacy Policy describes the practices governing the collection, use, and protection of personal information on our website https://www.mailmonst.io (the “Website”) and in our email marketing system.
The Company may modify or update this Privacy Policy from time to time. It is recommended to review this policy periodically.

Unless otherwise explicitly defined in this Privacy Policy, capitalized terms have the meaning given to them in the Terms of Use.

If you are visiting our site from the European Union, you may review your privacy rights here.

1. Definitions
   1.1 “User” – Any individual or entity, including paying or free users, who browses, views, or uses the Website or the System in any way.
   1.2 “Contact” – An individual listed in the User’s email list and/or stored within the databases managed by the User in our systems.

   2. Provision of Personal Information
   Using services on the Website requires identification and the submission of personal details such as name, email address, company name, payment methods, and more.
   While providing this information is not legally mandatory, without it, users will not be able to use the services.
   Providing inaccurate or incomplete information may hinder the ability to access some or all services or affect customer support capabilities.

   3. Collection and Use of Information
   3.1 The customer acknowledges that all activities performed via the System (including message content) are accessible to the Company at any time.
   3.2 Information collected will be used according to this Privacy Policy or legal requirements, for the following purposes:
   – Sending marketing or promotional material.
   – Enabling access to services on the Website and System.
   – Storing submitted details (including personal information) in a database.
   – Producing and analyzing statistical data (non-identifying).
   – Improving and expanding the services and content offered.
   – Modifying or removing existing services and content.
   – Customizing content and services for the User.
   – Contacting the User if necessary.
   – Ensuring the smooth operation and development of the Website and System.
   – Any other purpose detailed in this Privacy Policy and the Terms.

   3.3 The customer is responsible for proper registration of their databases and payment of applicable fees. The Company is not responsible for registration or legal compliance of the Customer’s database.
   Customers have full ownership and control over their databases and are solely responsible for what personal information is collected.
   Customers are not permitted to manage sensitive information such as credit card data within the System.

   4. Disclosure to Third Parties
   4.1 The Company will not transfer personally identifiable information to third parties except in the following cases:
   – Violation of Terms, illegal activity, or attempted illegal activity through the Website or System.
   – A court order requiring disclosure of information.
   – Dispute, complaint, claim, or legal proceedings between the customer and the Company.
   – To prevent serious harm to the User or third parties.

   4.2 Customers retain full ownership and control of their email lists and related data at all times.
   The Company will not share, rent, trade, or otherwise use customers’ email addresses or any stored information without permission.

   5. Use of Cookies
   5.1 The Website uses “Cookies” for regular operation, statistical analysis, user authentication, customization, and security purposes. Cookies are small text files saved by the browser and may contain information like visited pages, session duration, referral links, etc.
   Cookies also simplify re-login to certain areas of the Website.

   5.2 Users may delete cookies at any time through their browser settings.

   6. Data Protection Officer (DPO)
   The Company has appointed a Data Protection Officer responsible for privacy and data protection matters.
   You may contact the DPO at: privacy@mailmonster.com

   7. Information and Systems Security
   The Company employs extensive security measures to protect user data, contact lists, and personal information.
   Security procedures include firewalls, restricted access systems, encryption technologies, and regular audits to prevent unauthorized access or misuse.

   8. Data Retention and Deletion
   8.1 Personal data will be retained as long as necessary to provide services and to fulfill legal obligations.
   Upon account closure and per the Customer’s request, the personal information will be deleted, subject to legal obligations.

   8.2 Customers can delete certain data directly via the available interfaces, subject to technical capabilities and the Company’s legitimate interests.

   8.3 Customers may request data deletion by emailing: info@mailmonster.io
   Upon receiving such a request, the Company will delete the customer’s contacts.

   For any questions about this Privacy Policy, Website procedures, or your interactions with Mailmonster, please click here to send us an email.